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Trouble Shooting Guide
Scanner not connecting to EzCount.
No scanners are visible in the Hot Spot not connecting:
Possible Causes:
- 1. wi-fi is turned off
- Who to contact Help Desk and start a chat
- When to escalate
- Scanner not charging
2. wi-fi is on the incorrect bandwidth
3. Antivirus / blocker
4. Windows Settings
Scanner not charging in the cradle.
1. Check Power and Seating (Most Common)
Verify Cradle Power: Ensure the power cable is securely connected to both the cradle and the wall outlet. Check if the cradle has its own power LED indicator, if applicable.
Re-seat the Device: Remove the MC55 from the cradle and re-insert it, ensuring it is firmly seated and making full contact with the charging pins.
Clean Contacts: Inspect the gold charging contacts on both the bottom of the MC55 and inside the cradle. Clean them with a dry cloth or alcohol wipe to remove dust, debris, or oxidation.
2. Battery and Temperature Factors
Battery Orientation: Ensure the battery is installed properly in the back of the MC55.
Temperature Limits: The battery will not charge if the ambient temperature is below 5°C (41°F) or above 40°C (104°F).
Battery Condition: If the battery is completely dead (left uncharged for a long period), it may take time for the charger to recognize it. If the battery is old or faulty, it might not initiate a charge. Try testing with a known working battery.
3. LED Indicator Meanings
Off: Not charging, not seated correctly, or no power.
Slow Blinking Amber: Charging.
Solid Amber: Charging complete.
Fast Blinking Amber (2/sec): Charging error.
Slow Blinking Red: Device is charging, but the battery is at the end of its useful life.
4. Device Reset
If the device is unresponsive, perform a soft reset by holding the power button for 5 seconds
Quick Troubleshooting Steps
Check Power Source:
Ensure the cradle or charging cable is securely plugged into both the device and a working AC power outlet.
Reseat the Device:
Remove the MC55 from the cradle and re-insert it firmly. Ensure it "snaps" or seats completely into the charging contacts.
Clean the Contacts:
Inspect the gold metal contacts on both the bottom of the device and inside the charger for dirt or corrosion. Clean them with a dry, lint-free cloth.
Verify Battery Installation:
Ensure the battery is properly latched. On the MC55, the battery should be inserted bottom-first and pressed until the latch clicks.
Test with Another Battery:
If you have a spare, try charging it to rule out a faulty battery. If the LED still doesn't light, the issue is likely the charger or the MC55 unit itself.
Do you have another cradle or battery available to test if the problem stays with the device or the charger?
Escalation:
Notes / Screenshots: