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Trouble Shooting Guide

Scanner not connecting to EzCount.

No scanners are visible in the Hot Spot, Hot Spot not connecting:

Possible Causes:

1. wi-fi is turned off

2. wi-fi is on the incorrect bandwidth

Change the Wi-Fi Hotspot Network Band (2.4 GHz or 5 GHz)

1. Right-click the hotspot icon and select Settings.
2. Under Properties, click Network Properties.
3. Click Edit.
4. Locate Network Band.
5. Select either:
  1. 2.4 GHz (better range, slower speed), or
  2. 5 GHz (faster speed, shorter range).
6. Click Save to apply the changes.

Note: Connected devices may need to reconnect after the network band is changed.

How to Reboot a Motorola MC55 Handheld Scanner

1. Press and hold the red Power button.
2. Continue holding it until the screen flashes.
3. Release the Power button.
4. The scanner will restart automatically.
5. Wait for the reboot process to complete. The device should return to the EzCount application screen.

Note: Do not remove the battery or press any other buttons while the scanner is restarting.

3. Antivirus / blocker

4. Windows Settings

5. EzCount wi-fi Server is off

Start the WiFi Server Application

1. Open File Explorer.
2. Navigate to the EzCount folder:
```
C:\EzCount
```
3. Locate the file:
```
WiFiServer.exe
```
4. Double-click WiFiServer.exe to launch the application.
5. Confirm that the WiFi Server is running before proceeding with your inventory upload or synchronization.

Tip: If you use WiFi Server regularly, you may want to create a shortcut on your desktop for quicker access.

Scanner not charging in the cradle.

1. Check Power and Seating (Most Common)

Verify Cradle Power: Ensure the power cable is securely connected to both the cradle and the wall outlet. Check if the cradle has its own power LED indicator, if applicable.

Re-seat the Device: Remove the MC55 from the cradle and re-insert it, ensuring it is firmly seated and making full contact with the charging pins.

Clean Contacts: Inspect the gold charging contacts on both the bottom of the MC55 and inside the cradle. Clean them with a dry cloth or alcohol wipe to remove dust, debris, or oxidation.

2. Battery and Temperature Factors

Battery Orientation: Ensure the battery is installed properly in the back of the MC55.

Temperature Limits: The battery will not charge if the ambient temperature is below 5°C (41°F) or above 40°C (104°F).

Battery Condition: If the battery is completely dead (left uncharged for a long period), it may take time for the charger to recognize it. If the battery is old or faulty, it might not initiate a charge. Try testing with a known working battery.

3. LED Indicator Meanings

Off: Not charging, not seated correctly, or no power.

Slow Blinking Amber: Charging.

Solid Amber: Charging complete.

Fast Blinking Amber (2/sec): Charging error.

Slow Blinking Red: Device is charging, but the battery is at the end of its useful life.

4. Device Reset

If the device is unresponsive, perform a soft reset by holding the power button for 5 seconds

Quick Troubleshooting Steps

Check Power Source:

Ensure the cradle or charging cable is securely plugged into both the device and a working AC power outlet.

Reseat the Device:

Remove the MC55 from the cradle and re-insert it firmly. Ensure it "snaps" or seats completely into the charging contacts.

Clean the Contacts:

Inspect the gold metal contacts on both the bottom of the device and inside the charger for dirt or corrosion. Clean them with a dry, lint-free cloth.

Verify Battery Installation:

Ensure the battery is properly latched. On the MC55, the battery should be inserted bottom-first and pressed until the latch clicks.

Test with Another Battery:

If you have a spare, try charging it to rule out a faulty battery. If the LED still doesn't light, the issue is likely the charger or the MC55 unit itself.

Do you have another cradle or battery available to test if the problem stays with the device or the charger?

Escalation:

- Who to contact Help Desk and start a chat
- When to escalate

Notes / Screenshots:

Scanner not charging