Trouble Shooting Tips

Quick Trouble Shooting Steps

Here are some quick trouble shooting tips to identify basic power issues

Check Power Source

Ensure the cradle or charging cable is securely plugged into both the device and a working AC power outlet.

Reset the Scanner

Remove the MC55 from the cradle and re-insert it firmly. Ensure it seats completely into the charging contacts.

Clean the Contacts

Inspect the gold metal contacts on both the bottom of the device and inside the charger for dirt or corrosion. If necessary, clean them with a dry, lint-free cloth.

Verify Battery Installation

Ensure the battery is properly latched. On the MC55, the battery should be inserted bottom-first and pressed until the latch clicks.

Test with Another Battery

If you have a spare, try charging it to rule out a faulty battery.

Test with Another cradle

If you have another cradle available to test if the problem stays with the device or the charger.

Escalation

Who to contact Help Desk and start a chat

Scanner not connecting to EzCount

Here are some trouble shooting tips for hotspot and other related issues.

Hotspot not connecting

No scanners are visible in the Hotspot after 20 seconds

Possible Causes:

Wi-fi is turned off

Make sure the hotspot is enabled

Wi-fi is on the incorrect bandwidth

Change the Wi-Fi Hotspot Network Band (2.4 GHz or 5 GHz)

Right-click the hotspot icon and select Settings.

Under Properties, click Network Properties.

Click Edit.

Locate Network Band.

Select either:

5 GHz

Click Save to apply the changes.

Note: Connected devices may need to reconnect after the network band is changed.

How to Reboot PDT / Scanner

Press and hold the red Power button.

Continue holding it until the screen flashes.

Release the Power button.

The scanner will restart automatically.

Wait for the reboot process to complete. The device should return to the EzCount application screen.

Note: Do not remove the battery or press any other buttons while the scanner is restarting.

EzCount WiFiServer Is Off

Start the WiFi Server Application

Open File Explorer.

Navigate to the EzCount folder:

Locate the file:

Double-click WiFiServer.exe to launch the application.

Confirm that the WiFi Server is running before proceeding with your inventory upload or synchronization.

Tip: If you use WiFi Server regularly, you may want to create a shortcut on your desktop for quicker access.

Scanner not charging in the cradle

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